If you have any questions about our policy or would prefer to use our complimentary shopping service to make your purchase over the phone, please call us a call at 1-877-LUX-YARN during business hours, Monday-Friday 11:00am to 5:30pm EST, or email us at shoppingservice@christopherfischer.com.

If you are an international customer located outside of the United States and you require customer support, you can speak directly with a personal shopper on +1-212-965-9009 Monday-Saturday 11:00am to 6:30pm, and Sunday 11:30am to 5:00pm U.S. EST., or you can email us at customerservice@christopherfischer.com.

Within USA - All sales taxes are required to be collected by Christopher Fischer on all orders shipped to any address within the States of New York and Connecticut.

International - All items being shipped to a foreign country outside of the U.S. are subject to that country’s customs procedures, and may be assessed duty and sales tax in accordance with that country’s national laws. The customer is responsible for all local duties and taxes incurred upon entry to that country.

We accept American Express, Visa and Master Card.

In order to provide a maximum level of security for our customers and their credit identity, we reserve the right to request credit and identity verification for the credit card provided as payment.

Once your order has been shipped, a shipping notice with a UPS tracking # will be emailed to you with a direct internet link at UPS enabling you to track your package online.

If you place an order for any item that is currently unavailable, a backorder/advanced sales notice will be emailed advising you when the item will be available and when you can expect it to be shipped.

Should an item you have ordered no longer be available, a personal shopper will contact you to suggest our replacement suggestions for your consideration.

Only items bought online through the Christopher Fischer website can be returned according to these return conditions and procedure.

Any product for return or exchange must be unused and undamaged, in it’s original “as new” condition, and must have all the original tags and tickets still attached to the item as it was supplied.

Returns or exchange of full price merchandise must be made within 30 days of the purchase.

Returns or exchange of off-price on sale merchandise must be made within 14 days of the purchase. After 14 days from the date of the sale receipt, such items are no longer valid for return.

All returns and exchanges require a return authorization #, which must be obtained in advance before any return from our Customer Service on 1-877-LUX-YARN, or by email at customerservice@christopherfischer.com. Details of your sales receipt will be necessary to validate a return authorization.

All returns must be sent by UPS or FedEx and have the return authorization number identification written on the outside of the package, and a copy of your sales receipt included inside the package.

Any items returned without a valid return authorization # will not be accepted by our warehouse.

Items designated as being “ALL SALES FINAL” are not valid for return or exchange at any time.

All refunds will only be made to the same credit card or form of payment as used for the original purchase.

A refund will be made for the cost of all items accepted as returned in original condition, plus any applicable sales tax, within 30 days of receipt of the returned items.

Shipping and gift wrapping costs will only be refunded if the return is a result of a bone fide manufacturing fault, or because of a supplier shipping error.

Items purchased at any Christopher Fischer retail store, or at any other Christopher Fischer stockist, cannot be returned to our online store.

A price adjustment will only be considered if notified within 7 days of the order being placed.

Contact customerservice@christopherfischer.com with full details of a price adjustment request. Details of your original receipt will be necessary, and any refund would be made to the original credit card and form of payment used for the purchase of the item.

Our personal shopping service is available to everyone, and you can reach an experienced personal shopper directly in our SoHo, New York store who can help you find the perfect cashmere by simply calling 1-877-LUX-YARN, or by emailing shoppingservice@christopherfischer.com.

A beautiful gift says so much more if it is beautifully wrapped, and a gift in Christopher Fischer gift packaging is something anyone would wish to receive.

This service is available at a $10 flat fee charged per gift box, and should be requested at the time of purchase.